Why Is My SASSA Grant Not Paid?

By Trev Gami •  Updated: 04/17/24 •  5 min read

The South African Social Security Agency (SASSA) provides grants to people who come from poor backgrounds. However, when you apply for financial aid, SASSA does not automatically approve the application. As a result, your grant can take longer to be paid, which can be frustrating. Check out the reasons why the SASSA grant is not paid.

Why Is My SASSA Grant Not Paid?

When you apply for a social grant, SASSA will thoroughly vet your application to ensure that only deserving candidates get the aid. Once your application has been approved, you can expect to get the money on the payday of that particular grant. 

However, this is not always the case since many people have expressed frustration over the delays in the disbursement of the grants. For instance, the delays in March payments have been caused by a technical glitch at the Postbank. SASSA has since advised the customers that the issue has been resolved, and beneficiaries still experiencing challenges can call the Postbank on their customer care number, 0800535455. 

If your application was declined, you can appeal. Make sure you provide the correct details when you reapply for a specific grant. You also need to check the requirements to see if you are eligible to get the social grant. 

When SASSA Is Approved but No Payday?

It has become common that several SASSA applications are approved but without a pay date. Most SASSA grants have paydays except the SRD R350 grant. When you check the status of your application and it has been approved, the delay in the disbursement of cash means the payment is not yet processed. However, you should not worry because it will be processed soon. 

Nothing will prevent you from getting your grant once your application has been approved, but the payment can take longer than expected. SASSA usually receives large volumes of grant applications, which can affect the processing time. Therefore, you need to be patient since the process can be overwhelming. 

The type of your preferred payment method can also affect the disbursement of your SASSA grant. For instance, those who use eWallet as a payment method can experience challenges caused by the banking systems of the partnered banks. If you switch from your previous payment option to another, you will likely experience delays in getting your money.

Wrong information on your application can lead to approved status but without a payday. If there are any anomalies in the payment details you provide, SASSA will not release your payment. For instance, your phone number must be registered in your name, and make sure the banking details belong to you. You cannot use someone’s banking details or mobile number to receive your grant. More importantly, check if you have entered the correct account name and account number. Your name must match the details on the ID you provided when you first applied for the grant. 

SASSA cannot respond to each individual since they are overwhelmed with daily phone calls and messages about non-payment of grants. While they try to address all the queries, the process may take time. To avoid this kind of inconvenience, it is imperative that you carefully check your application before submitting it. Early submission of your SASSA grant application can also help you prevent late payments. Feel free to contact SASSA via Twitter at https://www.twitter.com/OFFICIALSASSA or use the toll-free number 0800601011. 

Why Is SASSA Pending So Long?

If your SASSA grant application status is on status for a long period, it means that it has not yet been approved. SASSA will still be scanning all the details to verify them to ensure that only deserving applicants get the grants. SASSA checks the details for accuracy and to see if you are not getting any other form of grant. For example, they match your ID number against various databases like SARS, UIF, and NFSAS to ensure you have no other grants. 

SASSA also scans your phone number and ID number for fraud. If your details are clean, your application will be approved, and you can collect your money at your nearest post office. If more details are required, your application status will remain pending until you respond. To avoid further delays, you need to fulfil all the requirements. 

If you find your application “Pending,” it might be caused by an influx of applications which leads to a system delay. SASSA does not clear its backlog by providing double payments or lump sums that cover several months. Each month will be evaluated individually, which means the processing of payments will also be delayed. 

You must constantly watch for any updates on your grant status. The agency must first validate your identity details with the Department of Home Affairs. 

How Do I Claim Unpaid SRD Grant?

If you have an unpaid SRD grant, you can claim it at your nearest Post Office. You need to first check the names of people with resolved grant issues on the SASSA website www.sassa,gov. If your name is there, proceed to the Post office to collect your R350 grant. You can also make inquiries on 0800601011 to confirm if you have an outstanding balance on your social grant.   

Another option to claim unpaid SRD is to schedule your collection online by visiting the SASSA website. You must provide your mobile and ID numbers, which you used to apply for the grant. 

Several reasons can cause the delay of payment of your SASSA grant even when your application has been approved. Technical glitches cannot be ruled out since payment platforms used by SASSA handle large volumes of information. Wrong information on your banking details can cause delays in the payment of your grant. However, you need to be patient since your grant will be released at some point in time.  

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