How to Find SASSA Reference Number

By Tevait Feanle •  Updated: 04/18/24 •  5 min read

Tracking and managing any application for a SASSA grant will require you to use your SASSA reference number. This is a very important number that will help any SASSA representative track your application, as well as allow you to track it online or through various convenient channels. If you have misplaced or lost your SASSA reference number, our handy guide will help you find it again.

How Do I Find My SASSA Reference Number?

You should have received your SASSA reference number alongside your receipt when you first applied (if you applied at a SASSA Office). This will be the easiest place to find your SASSA reference number if you still have access to the receipt. 

There are several ways to find your SASSA (South African Social Security Agency) reference number. The easiest is an online check. Head to either the SASSA website (for general grants) or the SRD website (for the SRD/R350 grant). Log in, supply your mobile number and ID, and head to ‘application status’ to see your reference number. 

You should also receive an approval letter if your grant is already approved, which will contain your reference number. If neither of these routes works, you can try the following options.

Find SASSA R350 Reference Number Via WhatsApp

To find your SRD/R350 grant reference number via WhatsApp, send ‘SASSA’ to 082 046 8553 on WhatsApp. Reply to the prompt with ‘status’ and then ‘yes’. Follow the rest of the prompt, and you will receive your reference number. 

You can track other SASSA grants via WhatsApp too via the same WhatsApp number.

Find SASSA SRD R350 Reference Number Via USSD 

To find the application number for the SRD/R350 grant specifically, you can use USSD. Dial *120*3210#  and follow the prompts to receive your reference number. 

Remember that this is for the SRD Grant specifically. To find your SASSA reference number via SMS for any other grant type, simply send an SMS to 49200 with your ID number followed by a space and the word ‘STATUS’. For example, ‘082 555 6677 STATUS’. You will receive an SMS with your application status, which should include your reference number.

Find SASSA SRD R350 Reference Number By Voice Call

You can contact SASSA directly for both the SRD/R350 grant and other SASSA grants by calling their toll-free hotline at 0800 60 10 11 and providing your ID number through Option 1. A representative will be able to provide you with your reference number on the phone.

How Do I Change My SASSA R350 Account Number?

If you need to change the bank account into which you receive your SRD/R350 grant, the easiest way to do so is online. Head to the SRD website we linked above, and scroll to ‘how do I change my banking details’. From here, you will enter your ID number and receive an SMS that will allow you to continue the process. Once this SMS is received, follow the steps carefully to update your banking details. You will need to use the mobile number you provided to SASSA on your application. Remember that no SASSA grant can be paid to a bank account that isn’t in your name and that SASSA will need to re-verify your details once the change request is received.

You can also ask for a change of information form at any SASSA office or contact their helpline for more assistance.

How Do I Change My Phone Number On My R350 Grant?

If you need to change the phone number you used on your SRD/R350 grant application, you can do so online. Log in to the SRD website (not the standard SASSA website), enter your ID and application reference as requested, enter the new phone number and the reason for the details change, and then look out for the One Time Pin (OTP) you will receive to continue. If you no longer have access to the original number, you would do best to go into your nearest SASSA Office and request a change of details form from the officers there, although you can also try the hotline if needed.

How Do I Check My SASSA Number If I Forgot It?

We have outlined the ways to check your SASSA number if you have forgotten it above. Logging in on the SASSA website (or the SRD/R350 grant website for that specific grant), checking your original receipt or application confirmation letter, calling the hotline, or visiting a SASSA Office with your ID are the easiest ways.

Remember that SASSA and the SRD/R350 grant rely on the details you submitted at application to contact you, maintain your grant status, and pay into your account. This means that keeping your details up-to-date on their system is essential, and you need to ensure they always have the most updated methods to contact you to avoid payment delays.

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