How to Contact Unisa For Enquiries

By Klenam JU •  Updated: 01/23/24 •  4 min read

In a well-organised and structured institution, there are internal logistics that serve to provide information to students. These are means where students can contact their institution or organisation for inquiries.

Institutions that do not have means of contact do not have a well-defined communication system. There are so many issues that can arise when there is no means of communication. As We know, communication involves two or more parties, which include the sender, receiver and sometimes the mediator. There are instances where there are more senders as compared to the receivers. Likewise, there are more receivers when compared to senders, but this is unlikely due to the demand-supply in every organisation or system. 

In the case of UNISA, there are more students or individuals who are always reaching out to UNISA. This means could be telephone, email, walk-in, fax and many more. 

As we continue to share with you the means of contacting UNISA, we will highlight how you can easily contact UNISA for enquiries, the call centre for UNISA and other related topics. 

How to contact unisa for enquiries

Contacting the University of South Africa needs a lot of effort and follow-up. This is not because UNISA does not have the right resources or means but because the daily requests coming in are a lot. 

Also, there are many contact points at UNISA, and in the case of reaching out to the wrong spot, it may delay your response. Getting the right contact at UNISA when making inquiries can reduce stress and also increase the response rate. 

If you need to get in touch with UNISA for any questions or concerns, whether you’re a student, applicant, or just an individual, here are a few ways you can reach out to them.

If you prefer the most common method of contact, which is the telephone, you can reach us at 0800001870. Feel free to give us a call whenever you have any inquiries. 

If you have any inquiries and wish to contact UNISA via email, you can send an email to enquire@unisa.ac.za with your concerns.

When sending an email to a Unisa email address, make sure to include your student number in the subject line. This will ensure that your email is properly directed to an advisor for processing.

Please make sure to thoroughly review the list and send your inquiry to only one email address. Doing this will make sure that there is no confusion about who needs to reply, which will prevent any unnecessary delays in receiving a response or the email being mistakenly marked as spam.

It is recommended that students reach out to the Registrar and Deputy Registrar only if their inquiries cannot be resolved through other channels.

Does Unisa have a call centre?

Call centres may be expensive to build and manage. However, when you look at the size of your institution and the services you provide, it can be very beneficial to put a call centre in place.

When we look at UNISa being one of the best universities in Africa and the world, it would be dreadful not to have a call centre.

The University of South Africa is well-known for its dedication to offering exceptional support services to its students. One of the services offered is a highly efficient and dependable call centre. The dedicated facility is an important place for students to go for help and support with various academic and administrative issues. 

The main goal of the UNISA call centre is to make sure that students can easily obtain the information they require. Not just students but also individuals seeking information about their application, fees, and much more. 

One of the things that makes our call centre stand out is our ability to provide feedback in a sequential manner. When individuals contact UNISA with their inquiries or requests for information, they receive a step-by-step response to address their needs.

Does Unisa allow walk-ins?

Walk-ins are allowed at UNISA, but it does not mean you can easily walk in to make your inquiries. The University of South Africa has implemented a system that allows students to book slots for walk-ins. 

There are so many offices set up by UNISA for students to walk in. It is important you book your walk-in ahead of time; if not, you will not be allowed to do a walk-in.

Where is Unisa’s head office?

At the moment, there is one regional office in South Africa that offers its services to the University of South Africa. The UNISA head office is the main regional office for the institution, with the address as below.

Building 14, Sunnyside Campus

Corner Steve Biko & Justice Mahomed Street

Sunnyside Pretoria

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