Having a SRD R370 grant application rejected is not the ideal outcome for anyone. Yet, for some, this unfortunate decision is always the reality.
However, SASSA has ensured that these decisions are not final as they can always be appealed. If you would like to appeal and want to find out how to, this article is written just for you.
At the end of reading this article, you should know how to file and submit your appeal as well as every other important detail related to the appeal process.
How To Submit R370 Grant Appeal
According to the regulations governing the R370 Grant process, anyone whose application has been rejected can appeal the decision within thirty to ninety days, i.e., 1-3 months, from when the decision was made.
Also, you can only appeal decisions that were made after April 2022.
Appeals can be submitted to SASSA using the link, https://srd.sassa.gov.za/appeals/. The Independent Tribunal for Social Assistance Appeals (ITSAA) presides over all SASSA grant appeals.
To submit an appeal, you have to take the following steps:
- You must verify your information provided to SASSA and contained in the SRD DSD Appeal Electronic Platform.
- Update your information where required and ensure that it is accurate.
- Proceed to click ‘Save’, after which you will be redirected to the SRD DSD Appeal Electronic Platform.
- Accept the ‘Declaration and Consent Documents’ you will see in the subsequent window.
- Submit by clicking the ‘Submit’ button accordingly.
After submitting, you will receive a notification acknowledging receipt of your application. If your appeal is successful, the original decision will be overturned and you will receive your payments accordingly.
How long does SRD appeal take to approve?
As previously stated, the Independent Tribunal for Social Assistance Appeals (ITSAA) is in charge of hearing and ruling on submitted appeals.
Decisions on submitted appeals are made and communicated by ITSAA to applicants within thirty to ninety days from the day the appeal is lodged.
It is recommended that appeals be initiated and lodged immediately after you have received a notification of rejection from SASSA.
Why Is My SASSA SRD R370 Declined
SASSA SRD R370 Grant applications may be declined for a number of reasons. According to SASSA, these reasons may include:
- You may have been identified as employed or as a beneficiary of the Unemployment Insurance Fund. Individuals who have registered for or have benefited from the UIF are considered ineligible for SASSA SRD 350.
- You may have been identified as an existing beneficiary of a SASSA Grant.
- You may have exceeded the age limit of the scheme.
- You may have been detected as an individual working for a government agency.
- You may have been listed as deceased on the database of the Department of Home Affairs.
- You may have been identified as indebted to SASSA.
If your condition fits any of the scenarios listed above, your application for the SASSA SRD 350 grant will be declined by SASSA.
Frequently Asked Questions
My application was declined. What should I do next?
If your application has been declined and you are unhappy with the decision, you can proceed to lodge an appeal with the Independent Tribunal for Social Assistance Appeals (ITSAA).
Such an appeal must be lodged within thirty to ninety days from the day you received notification of rejection from SASSA. However, if you opt against making an appeal, you can always apply again.
When should I submit my R370 appeal?
An R370 appeal should be lodged or submitted within thirty to ninety days from the day you received your rejection notification from SASSA.
When can I expect to hear from ITSAA on the outcome of my appeal?
ITSAA reviews and makes decisions on submitted appeals within thirty to ninety days from the date of appeal submission. However, you can only appeal a rejection decision made from April 2022.
Also, the tribunal only reviews appeals lodged within thirty to ninety days from the day you received notification of rejection.
My appeal has been approved, but I have yet to receive my payment. What should I do?
SASSA disburses grant payments to you using banking details uploaded in the course of the application. If you are yet to receive your grant payment after approval, it is very likely that you will need to update or change your banking details.
To update or change your banking details, you will need to visit SASSA’s website using the link https://srd.sassa.gov.za.
