While the social grants and services provided by SASSA are there to help struggling people and families support themselves, the government departments involved also have to be wary of fraud and other criminal activity surrounding the grant process. They can’t just trust you and hand you money! This means that stringent checks for the information you provide will be undertaken.
In particular, they will verify your provided banking details, check your stated income and assets carefully, and ensure that you are legitimately the person (or guardian of a minor) who should be receiving the grant. Sometimes there can be issues with confirming your identity, often arising from errors you make applying or a mismatch of details with the Department of Home Affairs. Luckily, there are things you can do to fix this error, should it occur. Here’s everything you need to know to do so.
What Does It Mean If Identity Verification Failed?
If your identity verification has failed on the SASSA system, it means that SASSA was not able to confirm your identity using the information you provided. As we mentioned above, this is typically due to incorrect or incomplete information on the application, their own technical issues, or an issue with your ID document as it reflects on the Home Affairs system.
When you apply for a SASSA grant, you will need to verify your identity to ensure that you are the rightful recipient of the grant. SASSA uses a variety of methods to verify your identity, including ID document verification, fingerprint biometrics, and checking other personal information with the entities that hold it.
If your identity verification fails, you may not be able to access your SASSA grant payments, and they may deny the application. In this case, you will need to contact the SASSA call center or visit a SASSA office to enquire about the issue and get assistance in resolving it. If you have a login for the app or the SASSA website, you can sometimes correct the information there, too, especially if it was your own error in the application.
It is important to ensure that your identity is properly verified by SASSA in order to access your grant payments and prevent any potential fraudulent activity, so this is well worth staying on top of. Don’t panic if you receive this status from SASSA!
How To Fix Identity Verification Failed for SASSA
If you are having trouble with the SASSA identity verification process, there are a few things you can do to try and resolve the issue.
The best place to start is with your own application. This can easily be amended online at the SASSA website by logging in, identifying the issue, and correcting it via the right menu. You can also do this in-person at a branch, and some items can be corrected via a call to the hotline, too. Make sure that the information you are providing is accurate and matches the information on your ID document.
A mismatch of details with Home Affairs is an incredibly common reason this issue occurs. It can be worth checking with the Department of Home Affairs as to exactly how you reflect on their system before you make your SASSA application for this same reason. This goes especially for people who have legally changed their name or go by a ‘common name’ that was not on their birth certificate. It is also common for women who have married or divorced without updating their ID and name on the Department’s system or adopted/fostered children whose details have not been updated.
If you suspect technical failure is the cause, try using a different device or web browser to complete the identity verification process or go into a SASSA office. If you suspect that there may be fraudulent activity related to your SASSA account, report it immediately to SASSA and the South African Police Service. This can often occur if you are applying for a child grant and there is already a grant for the child- obviously, if you are their caregiver and house them, you should be receiving that grant, even if they are not your biological child or legally adopted child.
If you have any doubts or confusion, contact the SASSA call center or visit a SASSA office to enquire about the issue and get assistance in resolving it.
How Do I Verify My Identity With SASSA?
Verifying your identity with SASSA is mostly done through the documents and information you provide on your application. Most importantly, your ID document, asylum seeker’s permit, or other proof of identity you use. The SRD grant/R350 grant will also take biometric data like fingerprints to verify your identity. Make sure you input these details carefully and that they match the details Home Affairs has on record for you, and your identity verification should be seamless. If you do encounter an issue, you can try the steps we outlined above or seek further information on the precise issue from SASSA and follow their recommendations.
What Does SRD Application Status ID Verification Failed Mean?
This simply means that SASSA could not verify your identity for the purposes of claiming the SRD grant/R350 grant. As with other SASSA grants, this usually happens because your ID document or biometrics does not match the governmental data about you. You can try the steps we suggested to remedy the matter.
Identity verification is one of the most important steps in your application for a SASSA grant and a common cause for applications to be denied. Luckily, correcting the matter is possible, so stay on top of your application and seek further information from SASSA as needed.
How To Cancel Sassa In Case Of Death
Today we will walk you through all aspects of canceling a SASSA grant in the case of death, and other supports you may access
How to Complete SASSA Grant Medical Assessment Form
How to Complete SASSA Grant Medical Assessment Form. Read on to learn how to complete SASSA grant medical assessment form.
How to Change SASSA Card PIN
How to Change SASSA Card PIN. You can change your SASSA PIN if you have either forgotten it or want to change it for security reasons
How Much Is the SASSA Pension in 2023?
How Much Is the SASSA Pension. We have created an easy guide to the SASSA Pension in 2023 to help you ensure you get the help you need.
How Do I Apply For SRD Grant On WhatsApp?
SASSA has given all applicants a chance to apply for the SRD grant with ease. The steps will guide you on how to apply through whatsapp.
How to Check If My SASSA Money Is In My Account?
Today we cover some common methods you can use to check if your SASSA money is in your account for you to use.
What Disabilities Are Not Covered By SASSA?
Today we dive deeper into what disabilities are covered and are not covered by SASSA to help you with your application process.
What Does ‘SASSA Age Outside Range’ Mean?
This article will delve into the meaning of ‘SASSA Age Outside Range,’ discuss the SASSA old age means test
How to Use Moya App For SASSA Grant
In this article, we will share with you how you can apply for SASSA R350 using the Moya app, the usage of the Moya app & the payment method of SASSA
How Do I Appeal To SASSA R350 Grant
You can check your status for more information. Should your application be unsuccessful, kindly note you can submit an appeal.
SASSA R350 Grant: What Does ‘Debtor’ Mean?
This article aims to clarify the meaning of the 'Debtor' status about the SRD grant. explain what actions to take when receiving this status
How to Check SASSA Appeal Status
In this article, you'll learn how to check your SASSA appeal status. You’ll also know what to do if your appeal is still pending or rejected.