iStore Insurance South Africa

By Tked August •  Updated: 05/03/25 •  5 min read

Having the Apple device in South Africa is a considerable investment, and one must ensure it is protected. South Africa’s official Apple retailer, iStore, has its customized insurance solution in the shape of inSure by iStore. It is a comprehensive insurance solution covering your Apple products, including iPhones, Macs, iPads, Apple Watches, and even second-hand products purchased through iStore, against theft, damage, or loss. With the high cost and use of these products daily, having sound insurance coverage is a relief and financial security blanket.

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How Much Does It Cost to Insure an iPhone in South Africa?

The iStore inSure insurance price of the iPhone also depends on the phone’s model and value. For instance, the yearly insurance of the iPhone 16 Pro Max 256GB is approximately R1800, which is in line with iStore’s iCare warranty service charges. What you receive in return for this is protection against accidental damage, theft, and loss, so your precious device is covered in case of any unintended turn of events. Note that premiums will also depend on the phone’s model and the type of cover that you purchase. It’s best to contact iStore in person or visit their website to get a precise quote for your device and needs.

How Do I Contact iStore Insurance South Africa?

Multiple options are offered; they are both easy and convenient. For general support or inquiry, you can visit the contact page. Here, you can choose to reach them by phone or email. iStore also provides a real-time chat facility on its website. You can further talk to a representative in real-time and get a quick response. If you need insurance support, i.e., claims or policy status, you can directly reach the inSure by iStore support team by accessing their specific portal.

Can I Add Insurance to My iPhone at Any Time?

iStore inSure insurance coverage stipulates some eligibility conditions at the time of enrollment. Applying within the first 60 days of purchasing your new Apple device at a certified network retailer is advisable. This time will ensure the device is in optimal working condition at the time of the coverage enrollment, with fewer chances of pre-existing damage. If you recently purchased a new iPhone or any other Apple device at the iStore, it is advisable to register in the inSure program immediately to benefit fully from the insurance coverage it offers. Waiting beyond the 60-day time limit might render your device not eligible under this specific insurance cover.

How Much Is Insurance for iPhone 16 Pro Max?

A premium is charged to cover the iPhone 16 Pro Max under the inSure program of iStore, considering the phone’s high value and the advanced technologies involved. While exact costs will depend on the type of cover and specific risk factors, the iCare warranty service, including screen replacement and extended guarantee, will cost around R1800 for a phone like the iPhone 16 Pro Max. This will give you a good idea of the cost of the full insurance coverage. For a personalized quote specific to your device and needs, contact iStore directly or utilize their online quotation facility.

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How Much Is iPhone Insurance Claim?

When you claim on your iPhone under the inSure by iStore program, the amount you will pay will depend on the type of claim and the conditions of your policy. If your iPhone is damaged and requires repairs, the insurer will pay the reasonable cost of fixing it back to its condition before the damage was sustained. If the phone is beyond repair and a replacement is necessary, the insurer will provide you with a replacement phone of the same or comparable model. It is worth noting that some claims will have a service fee or excess payment, the rates of which will depend on the device model type and the type of incident sustained by the device.

What Is Covered Under iPhone Insurance?

iStore inSure insurance cover offers you extensive security for your iPhone, addressing a wide range of potential perils. These encompass theft protection, accidental damage protection, and protection in the case of loss, so you are protected in case of any negative occurrences to your phone. If your iPhone is stolen, accidentally dropped, or misplaced, the cover helps you to get financial relief by covering the repair charges or replacement. Know that the character of the protection, including the kind of protection offered and exclusions, will likely vary depending on the policy.

Does Insurance Cover a Lost Phone?

Indeed, the iStore inSure insurance cover includes the loss of your iPhone. If you lose your iPhone, the insurance replaces the iPhone per the conditions and stipulations of the insurance coverage of your choice. Filling a claim in the case of a lost iPhone is a two-fold undertaking: it includes reporting the loss of your iPhone to the South African Police Service (SAPS) in a period not exceeding 48 hours and obtaining a case number, and also submitting the online claim provided by iStore and doing so in a period not exceeding 30 days since the loss.

Final Thoughts

Having your iPhone or other Apple products under the inSure program of iStore is a good choice for any South African Apple shopper. With the costs of these products and their functionality in our daily lives, protection against theft, accidental destruction, and loss in the guise of a policy is a precious extra security measure. iStore Insurance is set apart by its ease, openness, and alignment with South Africa’s best Apple retailer, which keeps the claim and fixing processes quick and easy to use. With special customer care, easy online claim submission, and speedy turnaround, iStore provides security and calm for gizmo enthusiasts who care about their devices.

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